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YOU’VE GOT QUESTIONS,
WE’VE GOT ANSWERS

FREQUENTLY ASKED QUESTIONS

A portion of profits from the Milk Street Store benefit our non-profit educational programs, including the work we do with the Big Sister Association of Greater Boston and the Boys & Girls Clubs of Dorchester.

Note: For the foreseeable future, our e-commerce customer service will be limited to email only. Please email us at store@177milkstreet.com where we will be happy to assist you.

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 image of FREQUENTLY ASKED QUESTIONS
  • What is your Shipping Policy?

    Milk Street offers competitive shipping rates throughout the United States, territories of the United States and US Armed Forces locations. Most items ship via FedEx or the USPS. All items will be sent with the ability to be tracked. Tracking information will be forwarded as soon as available.

    Because we work with vendors from across the country, orders for multiple items may arrive in more than one shipment.

  • How do I enter a coupon code?

    Coupon codes can be entered at checkout on desktop and mobile browsers. When using desktop, you may enter your coupon code on the right hand side of the screen and hitting apply. When using mobile, you may enter your code in two places, either tap the drop down on the checkout page or wait until the payment screen and hit apply.

    Please note, shipping totals are calculated once your shipping information is entered. If your free shipping code is not calculating correctly, please refresh your page or if on mobile, click back into your shipping information and it will refresh.

  • Why is my coupon code not working?

    Sometimes the coupon code, primarily free shipping codes don't work on the first try. If it doesn't work please try refreshing browser. If this doesn't resolve the problem, please clear your cache/cookies. This typically resolves the problem! If not, please reach out to us with the code you're trying to redeem, screenshots are appreciated. Then, we can either refund you post purchase or supply you with a code.

  • When will I get my order?

    Due to COVID-19 and new precautions put in place to protect our staff and our customers, most items ship within 4-5 business days. Orders shipping to Alaska and Hawaii may take up to 6 weeks to deliver. 

    The items ship from across the United States via UPS, FedEx Ground or USPS priority.

    Some USPS orders are experiencing delayed tracking information, if you're tracking number doesn't update within 10 days please reach out to store@177milkstreet.com

  • What is your return policy?

    At this time, we can only accept returns for damaged items. If you have an issue with your order, please reach out to us at store@177milkstreet.com and we will assist you. Please do not send returns directly back to our warehouse as some items do not ship directly from this location, we will send you the correct address.

  • What if I receive a damaged item?

    If you receive a damaged item, please let us know within 15 days of receiving your order. Contact us at store@177milkstreet.com and include your name, order number and a photo of the damaged item. Upon receiving this information, we will do out best to rectify the situation as quickly as possible.

    For all other inquiries, feel free to contact us at store@177milkstreet.com.

  • Do you ship internationally?

    Not at this time. We hope to do so in the near future. Stay tuned!

  • How does Shop Pay installments work?

    What is the option to pay in installments on Shop Pay?
    When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.


    Which payment methods are accepted if I use the option to pay in
    installments on Shop Pay?

    The installments option on Shop Pay is available on debit and credit cards.


    Are there late fees?
    No, there are no late fees if you miss a scheduled payment.


    What if I make a return on a purchase made through installments with Shop Pay?
    If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.


    If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.


    If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.


    Have more questions?
    For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
    For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

    Disclosure Information:

    *Payment options are offered by Affirm and are subject to eligibility check and may not
    be available in all states.

    California residents:Affirm Loan Services, LLC is licensed by the
    Department of Business Oversight. Loans are made or arranged pursuant to California
    Financing Law license 60DBO-111681.

NEED MORE HELP?

Email us at: store@177milkstreet.com