FAQs

Most products & orders ship within 2-3 business days.

Pre-Orders ship at the estimated date specified on their product pages. The estimated ship date can be found in your confirmation email post-purchase. If you have any questions, please reach out to store@177milkstreet.com.

If your order contains an in stock and a pre-order item, the order will ship partially so you don't have to wait for your other items.

Once the items ship, they should arrive within five business days.

Milk Street offers competitive shipping rates throughout the United States, territories of the United States and US Armed Forces locations. Most items ship via FedEx or the USPS. All items will be sent with the ability to be tracked. Tracking information will be forwarded as soon as available.

Because we work with vendors from across the country, orders for multiple items may arrive in more than one shipment.

Not at this time. We hope to do so in the near future. Stay tuned!

If you need to make a return, please reach out to store@177milkstreet.com within 15 days of receiving your order.

The item(s) must be unused and in its original, sellable packaging and you will be responsible for the cost of returning the items to our warehouse. All returns must be confirmed via email prior to shipment. Upon receipt of the item in our warehouse, we will promptly refund you for the item.

If you receive a damaged item, please let us know within 15 days of receiving your order. Contact us at store@177milkstreet.com and include your name, order number, photo of the damaged item and the best way to reach you. Upon receiving this information, we will do out best to rectify the situation as quickly as possible.

For all other inquiries, feel free to contact us at store@177milkstreet.com.

Coupon codes can be entered at checkout on desktop and mobile browsers. When using desktop, you may enter your coupon code on the right hand side of the screen and hitting apply. When using mobile, you may enter your code in two places, either tap the drop down on the checkout page or wait until the payment screen and hit apply.

Please note, shipping totals are calculated once your shipping information is entered. If your free shipping code is not calculating correctly, please refresh your page or if on mobile, click back into your shipping information and it will refresh.

Sometimes the coupon codes, primarily free shipping codes, don't work on the first try. If it doesn't work please try refreshing browser. If this doesn't resolve the problem, please clear your cache/cookies. This typically resolves the problem! If not, please reach out to us with the code you're trying to redeem, screenshots are appreciated. Then, we can either refund you post purchase or supply you with a code.

Promo codes cannot be redeemed for cash, combined with other offers, or applied to previous orders. Promo codes are valid on in-stock items only. Only one promo code can be used per order. Promotions and discounts are subject to change anytime. Free shipping codes are available to contiguous US addresses only.

Some offers are only available when logged into your Milk Street account. If you don't yet have a Milk Street account, sign up here and choose "Create Account."

Various products from the following vendors are excluded from additional sales and/or promo codes.

Note: Gift Cards and Memberships are also excluded from promotions.

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% APR interest, no hidden or late fees, and the eligibility check has no impact to credit. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What if I make a return on a purchase made through installments with Shop Pay?

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

Have more questions?

For questions about installment payments on Shop Pay, visit Shop Pay Installments overview.

For questions about Shop Pay or the Shop App, visit Shop Pay Help Center.

Disclosure Information:

*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states.

California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.

The Milk Street Store membership is an annual program that offers members savings off the prices of selected products sold in the store. Store members will also receive advance notice about limited time storewide and flash sales while supplies last. Members will also receive early notice of upcoming product releases.

How do I purchase a membership:

You can purchase a membership here!

How membership subscriptions work:

Your membership automatically renews and you are eligible for membership benefits while your membership remains in active status. No obligation, cancel your membership subscription anytime. The Milk Street Store Membership is distinct from Milk Street Insider.

Membership Auto Renewal Policy:

Store membership will automatically renew annually unless you tell us to stop. Before each renewal, you will be sent a reminder notice. If you do nothing, the payment method you provided will be charged at the then current price shown on the notice. If you do not want to renew, you can cancel prior to the renewal date reflected on the notice and your credit card will not be charged.

Membership Cancellation Policy:

Store memberships may be cancelled at any time. Members who cancel during an active membership will be entitled to a pro-rata refund based on the remaining time left on the current membership. Memberships may be cancelled by logging into your account online or you may email us at store@177milkstreet.com.