FAQ / Returns
Profits from the Milk Street Store benefit our non-profit educational programs, including the work we do with the Big Sister Association of Greater Boston and the Boys & Girls Clubs of Dorchester.
Note: For the foreseeable future, our e-commerce customer service will be limited to email only. Please email us at email@example.com where we will be happy to assist you.
What is your shipping policy?
Milk Street offers competitive shipping rates throughout the United States, territories of the United States and US Armed Forces locations. Most items ship via FedEx or the USPS. All items will be sent with the ability to be tracked. Tracking information will be forwarded as soon as available.
Because we work with vendors from across the country, orders for multiple items may arrive in more than one shipment.
Do you ship internationally?
Not at this time. We hope to do so in the near future. Stay tuned!
When will I get my order? *UPDATED*
Due to COVID-19 and new precautions put in place to protect our staff and our customers, most items ship within 4-5 business days. The items ship from across the United States via UPS, FedEx Ground or USPS priority. Once the items ship, they should arrive within five business days.
What is your return policy?
Milk Street prides itself on bringing our customers unique, functional items from vendors around the globe. At this time, we can only accept returns for damaged items. If you have an issue with your order, please reach out to us at firstname.lastname@example.org and we will do our best to assist you.
What if I receive a damaged item?
If you receive a damaged item, please let us know within 15 days of receiving your order. Contact us at email@example.com and include your name, order number, photo of the damaged item and the best way to reach you. Upon receiving this information, we will do out best to rectify the situation as quickly as possible.
For all other inquiries, feel free to contact us at firstname.lastname@example.org.