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Profits from the Milk Street Store benefit our non-profit educational programs, including the work we do with the Big Sister Association of Greater Boston and the Boys & Girls Clubs of Dorchester.

Note: For the foreseeable future, our e-commerce customer service will be limited to email only. Please email us at where we will be happy to assist you.

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  • What is your Shipping Policy?

    Milk Street offers competitive shipping rates throughout the United States, territories of the United States and US Armed Forces locations. Most items ship via FedEx or the USPS. All items will be sent with the ability to be tracked. Tracking information will be forwarded as soon as available.

    Because we work with vendors from across the country, orders for multiple items may arrive in more than one shipment.

  • Do you ship internationally?

    Not at this time. We hope to do so in the near future. Stay tuned!

  • How do I enter a coupon code?

    Coupon codes can be entered at checkout on desktop and mobile browsers. When using desktop, you may enter your coupon code on the right hand side of the screen and hitting apply. When using mobile, you may enter your code in two places, either tap the drop down on the checkout page or wait until the payment screen and hit apply.

    Please note, shipping totals are calculated once your shipping information is entered. If your free shipping code is not calculating correctly, please refresh your page or if on mobile, click back into your shipping information and it will refresh.

  • Why is my coupon code not working?

    Sometimes the coupon code, primarily free shipping codes don't work on the first try. If it doesn't work please try refreshing browser. If this doesn't resolve the problem, please clear your cache/cookies. This typically resolves the problem! If not, please reach out to us with the code you're trying to redeem, screenshots are appreciated. Then, we can either refund you post purchase or supply you with a code.

  • When will I get my order?

    Due to COVID-19 and new precautions put in place to protect our staff and our customers, most items ship within 4-5 business days. 

    The items ship from across the United States via UPS, FedEx Ground or USPS priority.

    Once the items ship, they should arrive within five business days.

  • What is your return policy?

    Milkstreet prides itself on bringing our customers unique, functional items from vendors around the globe. At this time, we can only accept returns for damaged items. If you have an issue with your order, please reach out to us at and we will do our best to assist you.

  • What if I receive a damaged item?

    If you receive a damaged item, please let us know within 15 days of receiving your order. Contact us at and include your name, order number, photo of the damaged item and the best way to reach you. Upon receiving this information, we will do out best to rectify the situation as quickly as possible.

    For all other inquiries, feel free to contact us at


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